Communicating Effectively

Email: At first when I read the email, I felt that it was somewhat in a frustrated tone. However when I read the email again, it seemed that the person was rather calm and respectful. Jane did mention that it was important that Mark submit the data to her as soon as possible so she can get her report done. I do not think that it was emphasized enough. I think that it was good that she sent an email because it shows that it is documentation if she were to be called in a meeting by her supervisor explaining why her report is late. Although the email was great for documentation, who is to say that Mark will check his email the same day the email was sent or even the day after. Dr. Stolovitch said “important communication should best be delivered with all team members present” (Laureate Education, n.d.). My interpretation of this statement is that if it is something important or urgent, it should be said to the person or team face-to-face.

Voicemail: In the voicemail, Jane seemed quite calm about the situation. The tone of her voice wasn’t necessarily in way in which she really needed the data from Mark. I think that she should’ve sounded a bit more firm in that way he would be able to tell that he needs to get his report done right away or at least send her the information that she needs to complete her report. Having a firm tone does not mean to be disrespectful or to be unfriendly. It just expresses how important the information that is needed is. The voicemail is also a good way of communicating, however, I don’t think it is something that is effective when it comes to an urgent situation. In this case, Jane needs to receive some data from Mark as soon as possible before her deadline so that she can submit her report on time. If Mark does not check his voicemail frequently, then Jane might miss the deadline to submit her report.

Face-to-Face: In the face-to-face, I can tell that Jane was quite calm, friendly, and respectful based on her tone and her body language. She seemed as though that she was considerate because she knew that Mark was busy in a meeting all day. Although she was considerate, it seemed that she wasn’t emphasizing enough on the fact that she really needs his report or the data to complete hers.

I think that it is very important to express what you need very effectively and clearly. I learned that tone is very important when communicating with people using different forms of communication methods. The tone should always be respectful when talking or sending written emails. When speaking to someone face-to-face, your tone and body language should be respectful. Once you know how to communicate well with your team, then getting the project completed should run smoothly.


Laureate Education, Inc. (Executive Producer). (n.d.). Communicating with stakeholders [Video file]. Retrieved from


Week 2: Project Post-Mortem

Learning from a Project “Post-Mortem”

A project that I worked on in the past was developing a training module on how to use social media sites as a networking tool to promote their business. The training included explaining the advantages of using social media for their business, creating a business account on the different social media site (i.e. LinkedIn, Facebook, Twitter, etc.), and informing the trainees about the common mistakes individuals make that can cause their business to be viewed as unprofessional. The trainees had to complete a self-pacing learning module in which they would learn background information, definitions, and steps on how to use three social media platforms as a networking tool. After the learners have completed that module, then they would meet with the trainer to engage in additional training and activities to ensure that they understood the information presented.

What contributed to the project’s success or failure?

Developing the project was success. Each member in the group was responsible for completing a particular part of the project. Although there were a few minor setbacks in terms of a team member not submitting their portion to the group on the due date, we were still able to get that portion before submission to the professor. We were also lucky to still have some time to review and make any necessary changes. Another thing that contributed to the project’s success was that we were able to communicate with each other regardless of where we were. We made sure that before we started the project we exchanged contact information. From past experiences, I have learned how important it is to be in constant communication with your group members so that the outcome of the project is a success. Dr. Harold Stolovitch mentioned that it is important to ensure effective communication (Laureate Education, n.d.). Making sure that you communicate clearly with your group members would eliminate misinterpreting and/or missing any pertinent information needed to complete the project.

Which parts of the PM process, if included, would have made the project more successful? Why?

            I think that our project should have first started with a Statement of Work in that way it would have given the members an overview of the project in terms of activities, deliverables, timeline, and budget. Another project management process that would have made the project more successful would be setting meeting times. Although we communicated with one another via text, I believe that communicating with each other could have been enhanced. We could have set up specific dates and times in which we would be able to conduct phone or video conferences. Although we were in different time zones and working, I think that we could have come to an agreement in which we could have conference with each other at least once a week. I think that if we used these project management process that I have expressed, the project would have been more successful.

Laureate Education, Inc. (Executive Producer). (n.d.). Project management and instructional design [Video file]. Retrieved from